[Resolved] Snapdeal.com — Snapdeal replacement pickup issue | |||||
I had ordered a "v-guard 15l steamer plus msv geyser" (order id: [protected]) on 5th october and snapdeal delivered wrong product to me on 7th october. i was ordered the geyser of 5 star rating but they delivered me the 4 star rating product which is actually a lower model of ordered product. after that i was submitted replacement request on 8th october and contacted customer care multiple times and they simply say that, we have rescheduled your pickup. but no one came to me for the pickup till date. and from the customer care i am getting message that pickup people tried to contact me but till date no one give a single call from courier pickup. further i have tried to contact the pickup people (saurabh q - [protected] from nuvoex) and they are saying that we are not doing reverse pickup, and again they are saying please contact snapdeal customer care. please help me on this. Was this information helpful? | |||||
Jan 6, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 Snapdeal.com Customer Care's response Dear amazingrajiv, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 02, 2016 Snapdeal.com Customer Care's response Dear amazingrajiv, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
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