[Resolved]  Snapdeal.com — Status delivered but item not received

Address:Chennai, Tamil Nadu, 603103
Website:www.snapdeal.com

Hi,
My order id is [protected] and for the suborder id [protected] i.e. Luminarc salto glass tumbler, is placed on 23rd October is dispatched on 24th. But today 27/10/2016 i received a message saying the product is delivered. But i didnt receive any product till now nor any courier parson called me. Even in the status of snapdeal site, it shows delivered when i didnt even receive the product. Please look into the matter and update me.
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Oct 24, 2017
Complaint marked as Resolved 
Courier parson delivered the parcel to neighbour.
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2016
Snapdeal.com Customer Care's response
Dear mon_abhijit,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Verified Support
Dec 02, 2016
Snapdeal.com Customer Care's response
Dear mon_abhijit,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal
Complaint comments 

Comments

Hey team,

My registered mobile number is [protected]
Suborder I'd:[protected]

I ordered iPhone 6 on 14th May 2017 and I got message on app i.e. 18thMay 2017 that my product is delivered though it is not delivered to me yet and there is no good customer support of Snapdeal

There is no way I can see tracking ID or anything
It's just not trustworthy to pay such a huge amount online and than you don't receive product

If this issue is not resolved will take this issue social and consumer court mind it to deliver product on time and to concern person only

Thanks,
Sanchita
Snapdeal.com Customer Care's response, May 20, 2017
Verified Support
Dear Sanchita Mishra,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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