[Resolved] Snapdeal.com — Suborder Id: [protected] Placed On 12 Oct, 2016

ashok10

Address:	Bangalore, Karnataka, 560034
Website:	snapdeal.com

I have placed an order for Godrej Stilo Digital Safe on 12th October 2016 with Snapdeal.com for Rs.4, 770. On 19th October 2016 evening I have received the product in non working condition. On 19th itself I have registered a complaint with Ticket Id: 33119784 requesting for replacement siting the problem with the product which I have received. Snapdeal promised that NUVOEX courier people come and collect the product on 20th October 2016. On 20th October one person came from NUVOEX courier and seen the product and told us that he came in two wheeler as product is heavy he will not able to pick the courier. Again on 21st October one person came from NUVOEX courier and seen the product and told us that he came in two wheeler as product is heavy he will not able to pick the courier. I have repeatedly updated this issue with Snapdeal wherein they have promised that product will collected back on 22nd October, however 22nd no one came to my house again I have been promised that it will be picked up on 23rd wherein no one came from courier to pickup the defective product. Snapdeal team is not taking it seriously in processing replacement. Request your support in getting the replacement.

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Jan 20, 2017

Complaint marked as Resolved

Company replaced the faulty product.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Snapdeal.com Customer Care's response Dear ashok10,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 26, 2016

Updated by ashok10 As of now no action taken from Snapdeal. I am getting only false commitment and wrong updates about reverse pickup of the non working product. They are updating the status as pickup failed while not even attempted. Due this drama from Snapdeal I am disturbed so much it can't be expressed in words. Still hoping for replacement.