[Resolved]  Snapdeal.com — Toybee pink & white plastic smart dog with remote ordered but what send for my kid is a tyre pressure checking meter

Address:Thiruvananthapuram, Kerala, 695581
Website:www.snapdeal.com

In one month this is the second time i am having a very bad service from snap deal. Please check my records with them previously they have messed up my wife's gift by sending just a piece of order from a set of three . And now they have messed up my 5 year old niece birthday gift . I am ordering these from state of qatar trusting them and their customer services . Now for a 5 year old gift instead of a toy what they have send is a tyre pressure gauge meter.

How could they do such a thing for a kid ? My heart is broken when that 5 year old kid had opened the gift ... Such a shame they have brought to me which is not replaceable. They should have seen that kids face ... Seriously .

Please do the needful on the same
My order details as follows order id: [protected] (1 item) details
Placed on 18 apr, 2016

And the other order which they messed up was order id: [protected] (3 items) details
Placed on 14 mar, 2016 for which after so many complains they have send me a replacement, but snap deal is not responding for the toy product i have bought .
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Aug 8, 2021
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
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Comments

Dear Sibin( sibinshukoor),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Hi Sibin( sibinshukoor),

Our team got in touch with you and informed that refund/replacement is not possible as per our policy.

Thanks,
Team Snapdeal

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