Snapdeal.com — V guard vg 500 stabilizer received in physically damaged condition

Website:www.snapdeal.com

I have purchased v guard stabilizer for Rs. 2200 through snapdeal.com.
cargo (stabilizer) was found to be physically damaged. i have requested for replacement. snapdeal says that they dont do pick up from my area( please note:- my area is jalgaon which is a big city and almost all online portals provide pick up from this particular area)
below are details of complaint:-
ticked id:[protected]refer several telephonic conversations)
reference no:[protected]for complaint / query dated 19.04.2016, which was suppose to be responded within 24 hours, is still pending)
reference no;[protected]
order id:- [protected]
snapdeal are asking us to deliver the product by courier. but most of the courier agency are denying to take the cargo as they dont deliver to their warehouse. only bluedart is ready to deliver, but they are asking for Rs. 1800/- . i cannot spend another Rs. 1800/- for the product of Rs. 2200/-. even if they refund this amount, i am not willing to spend another 1800/- rupees for such poor service.
i have asked them to arrange for pick up of the cargo ( v guard stabilizer) and arange for replacement urgently. but still they are not responding.
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Customer(Amoloils),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Either you refund or replace the product on urgent basis. It is not appropriate for Snapdeal and for us also to spend rs 1800 for item of rs2200.
Then why do you always commit that problem would be resolved in 48 hours?
What the hell. Provide replacement urgently. You keep arranging for pick up as per your convinence.
This is bull. On one hand today your representative called us and saying that we are arranging pick up and on other hand I am receiving below Sms-
Dear abhay banwat, please share the tracking details of the returned package for your complaint no: 22393357 of  V-Guard VG 500 Volta..  of Snapdeal order no. [protected]. Please ignore if you have already shared courier and AWB no.
What kind of service is this?
Dear Customer(Amoloils),

Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.

Regards,
Team Snapdeal
everyday we are getting call from your team and they are making false commitment that item will be picked up within 24 hours, but they deny to give commitment in writing.
snapdeal should arrange replacement urgently as my money is held with them from almost 2 weeks and you can arrange pick up as per your convinence.
i have purchased stabilizer for my Air conditioner, if my Air conditioner gets damaged due to voltage fluctuation, snapdeal will be repsonsible to pay us damage expense for airconditioner.
Dear Amoloils,

We request you to allow us some time as our team is working on your concern. Our representative will get in touch with you.

Regards,
Team Snapdeal
From 15 days same reply, this is stupidity.
I have no idea how come you are working on it since 18 days. Kindly provide replacement or refund the amount.
As earlier told so many times, bluedart is asking rs 1800/- for delivery to your warehouse.
I want resolution right now, I cannot wait anymore
Hi Amoloils,

Our team got in touch with you and advised you to send product manually.

Thanks!
Team Snapdeal
I cannot send manually, as they are charging rs 1800/- you have to arrange pick up
Now you won't reply.
You are just killing time and providing no resolution.
Why are you making customers fool?
It's been almost a month now. This is useless
Dear Amoloils,

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

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