[Resolved]  Snapdeal.com — Wrong product delivered and no returned.

Address:	412101
Website:	snapdeal.com

I have ordered Pigeon Sterling 1800W Induction Cooktop on 2nd October and received wrong product Lenovo Laptop Bag on 7th Oct. My order id is: [protected] and suborder Id is: [protected]. On 7th Oct I have raised the same concern by calling Snapdeal customer care no: [protected], they have then arranged replacement and arrange reverse pickup of the product on 8th October by NUVOEX courier company. By 8th October no one call or visit into my place and updated fake remarks that unable to pickup. Every second day they are rescheduling the pickup date after then. I have called many times to Snapdeal paid number [protected], however the same return I have received from Snapdeal that, "Sir your pickup will be getting done in next two days", however no one came & pickup the product and everytime NUVOEX courier company updated fake remarks. By 15th October on of the agent came from NUVOEX and denied pickup as this was the wrong product laptop bag and not induction cooktop, and said that they require email confirmation from Snapdeal for this pickup. Again I waited for two more days and then call customer care to the same paid number and same response received that your product will picked up by next day. Till then called to customer care so many times and wasted my time & money for calling paid customer care, but no resolution till date. It's 22nd October now, from 8th Oct to 22nd Oct there is no resolution, and no reverse pickup done. Don't know when someone come and pick this wrong product. I also need some kind of compensation for this to called so many times to this paid number to wasted my money & time.

Please look into this issue on urgent basis and get the resolution done. I never planned to raise complain, this is high time now and really frustrated with the service. Specially from the courier company NUVOEX which always updating fake remarks. I wanted to have some strict action regarding that so that people beleave into service industry, specially eCommerce portal.

Thanks,
Amar Kumar
Cell: [protected]