[Resolved] Snapdeal.com — Wrong product received

Harish h r

from Bengaluru, Karnataka

Address:	560043
Website:	www.snapdeal.com

Order id [protected]
Order placed 3 Oct 16
Item delivered 17 October 2016
Return requested 17 October 2016

I had ordered for Bajaj majesty 25L geyser from snapdeal, I got the product after waiting for quite a long time. When I opened the seal, to my surprise the product which they delivered was Bajaj Calenta 25L geyser instead of majesty! I requested for replacement thrice and I have been requesting even now. They keep giving some number of product pickup person but none of that will turn true neither anyone come for pickup and later they send a message saying they couldn't reach and courier pickup remained unsuccessful, putting blame on me.the invoice they have issued is for majesty geyser

Was this information helpful?

No (0)

Yes (0)

May 11, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 19, 2016

Updated by Harish h r Nobody is even bothered to pickup the product and we are awaiting like hell believing they would come and pick up and give us what we had ordered for.

Verified Support

Oct 20, 2016

Snapdeal.com Customer Care's response Dear Harish h r,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 20, 2016

Updated by Harish h r you have taken a note..
so how long is it required for you to send a courier person for pickup up, ?
A year or even more ??!