Sofa Italia — Non delivery of sofa cum bed

Address:Thane, Maharashtra, 401202
Website:www.sofaitalia.in

We had booked a sofa cum bed for Rs 24000/- from Sofa Italia at Times Decor Exhibition held at BKC, Mumbai on 26th November'15. We had paid 50% advance (Rs 12, 000) and remaining to be paid at delivery. Delivery time was mentioned as on or before 10th January'16.I wanted sofa to be delivered before 10th Jan as I had to return the sofa at my house to the house owner. I have been following with Sofa Italia team since 1st week of Jan'16. These people will not give you status and instead tell you to speak to factory incharge who will say that there your fabric is not available and it will come in some time with no definite timeline. When I called up factory incharge 2-3 times he stopped taking my calls. Post this I was calling the mobile number available with me, that person also said I would cross check status but never came back and then stopped lifting my calls. I then called on the landline number, the person first gave me wrong information and made me call another factory incharge who said my sofa is not being made at his factory and I should call the 1st factory incharge who doesn't answer my calls. Post this I called the land line number again who has also stopped taking my calls since last 20 days.

This has become a mental harassment for me as no customer deserves to follow up for a product like this. Moreover there is no need for a sofa now as I had to deliver the sofa to my house owner and I am managing without it.

Resolution: I want my money refunded (Rs 12, 000/-) along with interest (@12%) as even if they deliver the sofa now, it is of no use as I wanted it on or before 10th Jan'16 which is long gone

Following are the contact numbers:
Landline:[protected]
Mobile: [protected], [protected]
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    Vasai
    Maharashtra
    India
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