| Address: | Thane, Maharashtra | | Website: | www.sofatialia.in |
Booked a sofa set and 2 recliners with sofa Italia in Hitex exhibition on April 16th with delivery on April 30th. After a month, they asked me to pay 18000rs and he would not guarantee that there wont be any damages or wait indeterminately. I was shocked to hear such comments because they promised to deliver and they are responsible for delivery a good product. He was not even remotely apologetic about the delay and ranted about how other customers do not take delivery. After the conversation, the numbers I called were always busy. I then called reported this to Hitex convention centre before registering a criminal case of cheating since there was no one to talk to. I suddenly got a call and ended up getting a very low quality product and they tell me to put the money in atm not online transfer to the delivery guys wife name and sent people to stay in my house until I pay. It was mental harassment.This is not a classy brand business. What I realized was that these people are third rate local furniture dealers know nothing about ethics or customer service.
They have stopped taking my calls. I want a proper apology from them for being non responsive, rude behavior and delayed delivery and send someone to fix the sofa. Was this information helpful? | 
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