[Resolved]  Sony — Brand new 1 month used sony mobile m4 aqua dual was submitted to sony care center for repair but sony people showing unethical behaviour.

Address:	Kolhapur, Maharashtra, 416012
Website:	www.sonymobile.com/in

Brand New 1 Month used Sony Mobile M4 Aqua Dual was submitted to Sony Care Center in Kolhapur (KSP Services) on 16 Sep, Still Not Received the phone. The SONY people showing Unethical behavior, continuous follow up's taken from the local care center and SONY care center but they just give a false statement saying that I will get the phone on respective date on which they again give an reason for.
Below are the details:-
Model No-E2363, Color-Coral, IMEI No-[protected](In Warranty)
Purchaser- Sagar Jagtap (My Self)
Purchased date-26 July 2015.
Given to Care center for repair on- 16 September 2015.
My Mobile No- [protected] / [protected].
SONY Care center receipt Details:-
Ticket ID: [protected]
Job No-W[protected]

I have taken the follow up's from the KSP Services, rajarampuri 3 rd lane, Kolhapur, Maharashtra, The day I had given the phone for repair. They had told me that it will take Maximum of 15 working days for the repair. Now almost 45 days are over and still I have not received the phone. I have also mailed the Sony people regarding the same (Request No- 1-[protected]) they just don't take the responsibility and tell that the phone is under repair and for last 15 days they are just giving me a false date of delivery which they do not follow. I have had a talk with the senior executive (Ashutosh) & Area Head for Technical Support (Swapnil) regarding the status of repair but they just say that repair is in process and false commitment for delivery date.
I have also asked for the replacement for which also they are not agreeing.

"I request You to help me on this issue and Help me get my phone back at the earliest or else I need a refund from SONY for the trouble they have given in their service and defective product."

Mail Details have been attached below.