[Resolved]  Sony Bravia LED — Sony LED TV KDL-EX520 display panel issue

The same problem is happened with my tv what happened with swati TV, I also have the same model EX520 SONY 40", that I purchased on April 2011. Just 2 days before my tv starts showing one color stripe on the top of the screen and when I registered my complain as complain no 18427005 one service engineer visits my house and declared that there is some issue with the panel and that has to be replaced with the new one for cost of INR 22000/-, I know this is the universal issue with this TV and lot people are suffering with the same problem with this unit, I really want sony to claim this TV back and either fix the issue or replace my product with another working one.

The same problem happen to my SONY LED TV EX520 model, Panel issue, I have sent many mails to SONY India to resolve this issue they are asking to pay RS 22, 000 to replace the panel, it's just 2 years old TV, how can pay such a huge amount, this is definitely a manufacture defect, I have requested to replace panel as a free of cost or at least give discount on panel or give 2 years warranty, but SONY is not agreed to any of requests, so now I am just keeping my TV as SHOW piece in my house and informing as many of my friends and relatives to not purchase any SONY brand televisions. They are making us to fools, why we need to pay more amount for this brand and such a bad products?
I am requesting you all to please think before purchase any Sony product.

Regards
H.C.Reddy

Dear Friends,

Right now I am facing the same issue with my TV which was purchased in 2012 which you guys are discussing. How can we get this issue resolves??

Any suggestions??

Regads,
Rajesh

I have been facing exactly the same problem. This is ridiculous.

I'm facing the same problem, i bought the 46 inches Sony EX 520 TV in July 2011 for 86k and last week i have lines developing in the screen and on booking the complaint they asked me to approve 28k for panel replacement, This TV is a investment of 28k per year as on replacement of panel there is only 1 year warranty.

Imagine 3 yrs 86k and next 1 yr 28k...Sony team, do u want to make a direct debit in my bank account ??? it looks like a day robbery Instead of spending so much money I can buy a new LG/Samsung TV, hope Sony did not realize that, they think customers are fools.

SONY products in India really bad, they are not at all worth it to buy. I believe Samsung and LG are far better products with features than Sony. Anybody looking for new Sony TV, don't go for it, it would be worst customer service experience and the life of the TV will be like a lottery.

Regards,
Balaji
[protected]

Sony products are of bad quality, I have purchased a LED tv 46 inches during July 2011. I have been very frequent traveler, so i use TV very rarely at my home. This TV costed me 86k with the salesman assurance of Sony TV lasting minimum 5 years as they are of best quality.

Now this TV have LED panel failed and there are vertical lines developed across the screen.

Now when checked with Sony care they say i have to pay 28k of fixing this problem which they say will last only for 1 year as per the warranty. This means the TV costs me around 28k every year. I don't think so sony will buy such products, customers already have lost credibility on the sony products especially Sony LED tv's

There are thousands of customers writing to consumer court forums, but the company is ignoring and not even replying.

The most arrogant part is that the customer service people send me an estimate for 20k in between and now they changing their words to 28k, hope this is how sony products are delivered too and the customer service is so atrocious.

check this mails below, Sony customer care giving estimate with clerical mistakes !!!


On Monday, 28 July 2014 12:22 PM, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


Dear Mr. Balaji,

Greetings from Sony India.

We thank you for patronizing Sony Products.

This is in reference to your email communication regarding your BRAVIA Model: KDL-46EX520, Serial no: 2424178 purchased on[protected].

We understand your concern towards the service of your BRAVIA.

As we have explained in our earlier communication, natural electronic failure may happen in a product. We offer one year of free service to our cusotmers. Beyond this, the service becomes chargeable.

The Display Panel needs to be replaced for satisfactory working of the set. The service estimation for your product is Rs. 20, 409/-. We would again like to request you to approve the estimate so that we can proceed for service

We regret that we are unable to comply with your request to replace the product.

We solicit your kind understanding in this regard.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.


P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai


On Monday, 28 July 2014 12:56 PM, Bala <[protected]@yahoo.com> wrote:

Hi Sushmitha,

It is disgusting that your product is costing me 30k per year (90k while i bought which worked only for 3 years) and now you are trying to sell me the low quality defective Sony LED panel again for 28k and on raising this issue it is being brought down to 20k with only 1 year warranty, shame on the Sony products and poor customer service. It very well proves that your product is of the worst quality and that to view this TV there costs me early maintenance cost of minimum 20k.

Noway i can spend a rupee on this defective product, as the model KDL 46EX520 seems to be a failure with most of the customers, you first have to prove the quality of your product rather ripping off customers money.

I NEED THIS PANEL REPLACED FREE OF COST, ELSE I WILL HAVE TO POST THESE EMAILS ON THE CONSUMER FORUM AND OTHER SONY TV REVIEW FORUMS, WILL MAKE SURE YOU LOOSE CUSTOMERS WHO ARE LOOKING FOR NEW SONY TV AND SONY INDIA WILL ALSO NOT SELL SUCH DEFECTIVE PRODUCTS IN FUTURE.

HOPE SONY HAS SOME BUSINESS ETIQUETTE, I FEEL CHEATED IN BUYING THIS SONY TV PRODUCT.

Regards,
Balaji
[protected]

On Monday, 28 July 2014 3:05 PM, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote:


Dear Mr. Balaji,

Greetings from Sony India.

We thank you for patronizing Sony Products.

This is in reference to the email communication from the undersigned regarding your BRAVIA Model: KDL-46EX520, Serial no: 2424178 purchased on[protected] .

There was a clerical mistake in the previous mail sent and we sincerely regret for the inconvenience.

The correct service estimation for your product is Rs. 28, 409/-.

Thanking you and assuring you best of our service support always.

With Warm Regards,
For Sony India P. Ltd.


P.Sushmitha
Regional Customer Relation
Customer Centric Division - Chennai

My Sony LED TV is 3 years old and there are vertical lines across the screen and on checking with the customer care they said i need to replace the panel which is 28k. I had hardly used this TV and seems to be no worth to change the panel as they again give me 1 year warranty. I don't have trust on this product.
I request all the blog users to share your email address and phone numbers so that we can raise this issue all together to the customer care/consumer court/ advocate notice.
I request everyone to mention the issue clearly (for example: panel issue with the model number)
Thanks,
Regards,
Balaji
+91-[protected]

I had a bought a Sony LED TV KDL-32EX520 IN5 in May 2011. Just after 4 years the LED panel went kaput. I see a lot of similar problems. Can we all come together. I had bought the TV for Rs 44900 and now I am being asked to shell out additional Rs 16000. I have opened a case on consumer forum.

I was told that LED display panel life is 100, 000 hours and min it goes for 10 years. I see that Sony contact person has written natural reasons which i do not understand. Only Sony Bravia TV goes in for natural reasons while others work normally is it. Can we all across cities come together and jointly put forward our issue.

Now each of you can open a case online in Jaago Grahak Jaago.

I am also facing the same Display problem, I bought the 40inches Sony EX 520 TV in Feb
2012. Please guide me how to solve the display issue.
Regards
Ashok

I am facing same problem of Panel faulty. I think Sony has made fool of his valuable costumers, as all costumers having same problem with same product i, e, 40inches Sony EX 520 TV purchased in 2012. Perhaps all batch of this product is faulty. Sony company should resolve this problem on reasonable rates.
With Regards
SAGAR
[protected]@bol.net.in

Same complaint here, panel isseu EX520 40inch..

Anybody got a favourable solution from Sony India yet? Or are we simply crying out loud here n wasting time?

The same problem happen to my SONY LED TV 40 EX520 model, Panel issue, I
have sent many mails to SONY India to resolve this issue they are asking
to pay RS 22, 000 to replace the panel, it's just 2.5 years old TV, how
can pay such a huge amount, this is definitely a manufacture defect, I
have requested to replace panel as a free of cost or at least give
discount on panel or give 3 years warranty, but SONY is not agreed to
any of requests, so now I am just keeping my TV as SHOW piece in my
house and informing as many of my friends and relatives to not purchase
any SONY brand televisions. They are making us to fools, why we need to
pay more amount for this brand and such a bad products?
I am requesting you all to please think before purchase any Sony product.

Regards
Santosh, pune.

The same problem happened with my Sony TV as well and the model is also same. This is kind of a defective model manufactured by sony. I am sure they have to pay the price for this and kindly advice me how to fight them legally ???

Hi, I am also facing the same problem. Sony is least bothered about customers. They are now having poorest quality of product. I purchased 32 inch Sony Bravia LED TV model Ex520 in June 2012 and within 18months of purchase, it started showing vertical lines on the display. Sony gave a quote of Rs. 15000 for repairing. It is more than 1/3rd cost of the product and in current market, I can purchase a brand new TV with warranty if I add few more thousands in this money. I can see there are lot of complaints against this model which shows there is some problem with the product itself hence Sony should replace all TVs of this model without any delay. If not, I have decided that I will never buy any Sony product in future. Sony customer care experience is also pathetic. I have products of LG and Samsung as well and their quality and services are superior than Sony then why we should put extra money in purchasing Sony products?

I do have the same problem, i bought SONY KDL 42 W 700 B in 2014 July, now it is only 18 months old and the warranty has also expired, my TV as got thin black horizontal lines on only left side of the panel, now the service center claims that i need to replace the panel which would cost me 23, 000.

after reading the above comments i now wonder if Sony makes panels which don't work out side the warranty period and it no more a worthy brand now.

i am really think instead of replacing a sony panel with 23000, which would only work for one year, why not i wil lgo ahead and buy a micromax LED TV with one year warranty at 25K. which i think may work better than sony.

Ashok, Bangalore
[protected]

Sony India — LED TV

TV REPAIR

The same problem happened with my Sony TV, i bought SONY LED 28 in 31-dec-2014, now it is only 16 months old and the warranty has also expired. Suddenly screen became blank. now the service center claims that i need to replace the panel which would cost me 8000.


Suresh
[protected]

Damaged Sony Laptop Vaio

Dear Sir, Please note that I brought Online Sony Laptop from Croma It's damaged for damages are not covered under warranty from as per sony rules. from croma people are not helping. Complaint No:[protected]

I purchased SONY TV Model no.KDL-42W700B on 04.04.2014. Within a period of 2 years LED panel gets damage by its own. Customer care is asking to pay an amount of Rs. 23060/- for replacement. From the various comments it has come to my notice it is a repetitive problem in almost all LED panel of SONY TV.

I suggest everyone not to buy SONY LED TV. It is better to purchase any low branded TV with low cost with 3-5 years LED panel warranty from Reliance Trend/other suitable store who is providing warranty for 3-5 years..

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