[Resolved]  Sony Bravia — Non reliable TV

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Chennai, Tamil Nadu

I bought a Sony Bravia KDL40 EX520 TV on Nov 2011, 26 month back relying on the brand and the quality. But now i am getting a vertical line at the middle of the TV which breaks the picture. I registered a complaint (No[protected] at Sony service centre and Technician visited after a week. He said that the Panel needs to be replaced which would cost 22K INR overall as the one year warranty is complete. I never heard or experienced any product that will have failure on the core part of the product within 3Years and will charge back the customer almost 30% of the product cost. Will Sony quality policy agree for a car Engine to catch fire on 37th Month after the warranty is over and charge the customer 30% of the car cost?
Being a Middle class family i can afford to spend max of 5 to 10% for maintaining such a branded product that too after 3 Years. But this is riduculous, Hope Sony changed its business model to generate the money thru these kind of issues. Poor Quality, Poor Ethics, Poor customer handling are the values of Sony.
I even do not have confidence to replace the panel and afraid how long it can survive as there is no extended warranty as well, See how confident is sony on their product???

I am ready to pay 22K if Sony agrees to replace the TV itself with necessary warranty. But Paying 22K for just replacing the panel just for a year is not acceptable.

I am posting this to alert everyone and Sony should take care of its customers like 10 years back.