[Resolved]  Sony India — Badly Need your help!

Address:

Chennai, Tamil Nadu

I have purchased Sony Xperia ZR cell phone from Sony Centre, Tambaram Sanitorium, Chennai on 01-Jan-2014. Upto 3 months the condition was very good but after that problem is, "what i speak other person can't hear(I guess MIC problem)" But till now they didn't tell me what is the actual problem. On May 7th, 14 for first time service i went to service center which is located in West Tambaram, Chennai named Chennai Service. They have just updated the software and gave without repaired anything. And Second time I went on May 15th, 14 same thing they have done for second time too(Just updated the software). And Third time I gave on May 22nd, 14. I got my mobile back by June 5, 14. Which is again not working. Again I have given for service on June 5, 14. Two times they have done software update. And third time same problem occurs they told they have send it to Delhi center for service. After a month I got my mobile on July 9, 14 with the same problem. They told will send again to L4(As of I know it is located in Delhi). They have got my mobile on July 12th, 14 and I waited for 20 days, they told 5 more days, I waited again. But actually I got it on Aug 25th, 14. Problem has not repaired. They told me it is replacement. But they didn't repair also. I got my same mobile back with the same problem. Actually they told they will replace my mobile but they didn't replace and repair. How I gave my mobile same I got it back. What the hell service they are doing in Sony service center? I think they have just kept aside and given me without repairing. If they really repair the handset then why the same problem occurs again and again. Is this service center(Chennai Service) problem or Product problem?? Is they really repairing the device? What is solution for my problem? Nobody is responding properly in Chennai Service. I just want my money back(Refund Full amount). In case if you are not refund my money, I will go to consumer court or press meet. I have all the proof. Immediately i wanted to talk to concern person or senior officer. This is my contact number : [protected]. I hope you will look into issue and take some action. Refund my amount. I never expected such a bad service.