[Resolved]  Sony India — Cheating & fraud by the service senter

Address:

New Delhi, Delhi

Dear Company, Attention Customer Service Dept. We Buy Sony Xperia Z-1 Mobile phone in the month of march attached is the telephone Bill! Due to circumstaces our back glass of the mobile is cracked, as sony offers us accidental insurance while buying this handset, we go to your service center to repair our handset in month of August Estimated date - 10 th of August after 20 days we get our handset back and we see while changing the back glass of handset your engineers make all the body scrathes, but we accept it!! Same Day we match Our Handset IMEI number & we see that the IMEI number of our telephone is changed without informing us + we are taking the telephone in our hand until that, they dont tell us that they changed MOTHER BOARD, we are surprise our mobile back glass is broken, they change the motherboard without giving the information, this is cheating ! When we go back to the service station ask for the proof if they change the mother board they said our server is not working, we go back again after 2 days still they we cannot find it in our computer system, Until now we have not recieved our PROOF that why is the motherboard of phone changed if changed give us the letter proof If we did not get our answer back to our email - pls be ready for the legal action against your company, for FRAUD & CHEATING Awaiting your reply & advice