Sony India — Company not repairing mobile instead saying to buy new one

Address:

Pune, Maharashtra, 411014

Hi,


I brought sony xperia Z ultra in month of FEB 2015. Since i bought it was having some hanging issue, but thinking it might me normal android bug i ignored. similar happened in month of october while i was on leave watching TV, so i kept my phone aside for a while and when i again took my phone back it was not responding to touch. to my surprise when i thoroughly inspected my phone it has got some cracks. i searched it on google and found world wide users have experienced it.

so i contacted customer support in pune. they took my phone and told me below different explanation of it

1. this phone is out of warranty and hence cannot be serviced(i bought my phone in moth of feb 2015)

2. this model is stopped by company in in 2013 hence no part available(my question if it was stooped in 2013 how it was available in shop in feb2015, when i bought it)

3. this is external damage and hence can not be repaired only can be replaced(by replace they offered me to buy another phone, which is available in market at 8500INR, for rupees 7500)

4. they told me its company policy that tis brand is not repaired only replaced(i can see users on net who have got phone repaired earlier)


i escalated issue to SONY company but they also not giving any satisfactory resolution.

i told them i am ready to pay the repairing cost but not going to buy new phone from them still they not giving solution. its very frustrating to follow up with them.


PS i have some phone recording with sony company and mail chains for the same issue.


Regards

Shivam Singh