| Address: | New Delhi, Delhi, 110091 |
| Website: | www.sony.co.in/electronics/tv/t/televisions |
Complaint against ap network services, (Authorised service centre), b-1, plot no. 5, new rajdhani enclave, vikas marg, delhi 92.
I had submitted my request for repair of sony led tv, model no. Kdl-40ex650 in[protected], on 26/8/16 on customer care no.[protected].
On my telephonic request your goodself forwarded my request to ap network services, (Authorised service centre), b-1, plot no. 5, new rajdhani enclave, vikas marg, delhi 92 (Job no. J62127713, date 31/8/16, serial no.3045414).
Thereafter, engineer from the aforesaid authorised centre visited my house and inspected my tv set. He told me that initially i have to pay rs.2000/- as advance money and thereafter i will have to pay rs 5000/- after repair and delivery of tv set. Accordingly i paid him rs.2000/- as advance money and he took away the tv set for repair at his workshop, promising to deliver after 3-4 days. Even after the lapse of promised period he did not do the needful. I telephoned the authorised service centre many times to know the status of my tv set. I was told that since the spare part required for repair of tv set has not been procured from your good self, hence the delay was been caused. Ultimately, after about a month the service centre rang me up and told me, that revised over all charges for repair of my tv set will be rs. 27, 239/-. On hearing this i was simply aghast. I asked the service centre to return the tv set without repair. Service centre returned the tv on sunday, 25/9/16. After delivery of tv the service centre refunded me only rs. 1195/- instead of rs. 2000/-
I would like to your kind notice, that in the given circumstances deduction of rs. 805/- on the ground of transportation etc. Is totally illegal and unjustified. This money should be refunded to me. If it is not refunded, it will poorly reflect on your company, giving an impression that you are protecting and promoting unscruplous and fraudlent service centres. I hope you will take strict action against the errant 'service centre' so that the reputation enjoyed by your company is not tarnished in public.
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