[Resolved]  Sony India — Complaint against Sony India - Cheating People by not servicing under warranty for their faulty products

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I would like to file a complaint against Sony India for a product defect within the warranty period. I purchased a Sony Xperia Mobile Phone model C1504, with IMEI no.[protected] which was purchased on [protected].The phone was working fine for the first few months then I started getting problem in the touchscreen, it was very slow so I had taken it to the Sony authorized service center (S.S.Electronics) in Elephant house building in Ameerpet, Hyderabad. They had it serviced it. Then I had problems again as I could not download or update any app.so I went again there and they updated the software. Now recently I had problem of not able to receive or make calls as there was no signal at all in my phone, (already I had my SIM card checked) when I took it to the service center (Job No.W[protected] they had it for a day and then told me that the motherboard had been damaged and had to be replaced. When I told them the warranty period was not yet over they still refused to replace it for free. I had sent a mail to Sony India Regional Customer Relation Customer Centric Division-Chennai regarding this on [protected], still the problem seem to be unsolved they also say the same as to physical damage cannot come under warranty., There is no physical damage to the phone externally, this was accepted by the service center people itself. Then how can they blame me for the damage to the motherboard?, it is inbuilt and no way can I damage it. I would like to complaint against Sony India and would want to get my mobile serviced and the motherboard be replaced free of cost. Regards Venkatesh M