[Resolved]  Sony India — Complaint against SONY INDIA for their defective Bravia 46"

Address:

New Delhi, Delhi

Myself Nilima Singh, i have purchased sony Bravia 46" TV Model no 32w600 serial no 4321231 in the month of Aug'13 from CROMA Store janakpuri New Delhi, but now its mother board is not working properly. I lodged the complaint for this on 18 june'14, my service request id is 19655961, which was assigned to jolly electronics world. then their engineer, Mr Amrit visit my place on 23 june and said that the mother board is not working properly, we have the part in our store i will bring it and repair the TV on on 26 june. So on 26 june when i called him he again assigned me another date that is 28 june. Then on 28 june when i called him he didn't pick my call and blocked my number. So i called to jolly electronics, ask them for that. They said that your request id is already closed as our engineer reported us that everything is perfectly ok and there is no problem in that TV and till today i didnt get any call or any engineer from the side of sony or jolly electronics. The Indian consumer is no longer ignorant of his rights. Please note he has now various mediums such as Internet, social sites, Print media, Consumer forums such as consumer courts, and the Indian legal system to restore his rights to him.Therefore Sony cannot rely on its size, stature, might and its full fledged legal department any more, to stone wall small customers like me. NILIMA SINGH [protected]