[Resolved]  Sony India — Complaint for Sony Xperia E3 Dual

Address:

Lucknow, Uttar Pradesh

Dear Sir/Mam, I am Deepak Mishra from Lucknow. I had bought 2 Sony Experia E3 Dual from Modern Communications, gomti nagar Lucknow (Bill Attached) on 18/11/2014. On 12/12/2014 my handset freezes while calling as I thought it was some system problem I tried switching it off but it hanged on showing 'shutting down' on the screen. I went to Sony Service Centre where in they Updated the Software and gave it to me back saying that the handset is OK now. After using it for 4 days same problem occurred on 18/12/2014. I went to the Sony Service Centre again where they did the software updated again and gave it back to me. Just after 2 days I am facing the same problem again. I am highly depressed with the kind of after sales services offered to me with this handset. I would request you to please change this handset and provide me another new one. I had very good beliefs with Sony handsets but the kind of problems I am having for past few days is really pulling my beliefs to negativity. I am attaching my mobile bill as well as both the job sheets. Would request you to please do the needful ASAP. Regards, Deepak Mishra