Sony India — Complaint not attended

Address:

Mumbai City, Maharashtra

I recently purchased a brand new 40 inch Truluminous Televison model no: KDL40W900AIM5 from the Sony TV center showroom at Phoenix Mall, Lower Parel Mumbai during Fifa 2014 Worldcup. To my surprise within one month o[censored]sing the television I saw a yellow vertical strip on the right hand side. I ran dvd's, cable tv, xbox games but that vertical yellow strip is constantly appearing on the television. I registered a complain with Sony Service customer care ref no : 20233017. To my disgust they provided the wrong address to the service person who later called me and told me that the area was out of his service and that I should re-register my complain. I registered a new complain once again ref no : 20285474 and I was informed that the service would be attended on high priority basis. Till date no has even bothered to call me or attend to my complaint. Really a shocker from such a reputed company for not attending calls when a product is under warranty.