Sony India — Complaint regarding sony phone c4

Address:	Kota, Rajasthan, 324007
Website:	www.SONY.com

Dear sir,

Sony authorized services center,

Kota-324007

Rajasthan


Details of sonyphone :- xperia c -4, mobile no:- [protected], ticket no:-[protected], name abhishek jain.


I am a using sony phone c-4, i purchase it on date:-13/10/2015, due the brand name of sony and have a faith on the company, i purchase it for rs.21500/- for a common man its is big amount.


Now the problem is within 4 months from the date purchased, i found that mobile is not working having a problem of touch, i visit your service center.


1st time they said it software problem and need to update the handset, so they ask me 2 days time they format the mobile and give it to me, i said ok and i got my mobile formatted.


2nd time after 5 days again i found the same problem, touch was not working again i visit the office and they said the touch is not working they need 15 days time to repair it. again i said ok and they format my number after 15 days i received a call, that your mobile is ready i visit the office and i came to know that mother board of the phone as been change, (during this time i came to know that sony c 4 phone having problem from company side) but i ignore and came back.


3rd time after one month again having the same problem, touch is not working i visit the sony office, they said that its a touch problem they ask me to wait for 15 days and they will repair the phone now after 14 days i call them about my phone they said phone is ready but now my problem is after 2 months my phone warrantee is going to expire and after that if its again having same problem then what i will do? i don't have money to invest more in the phone.


So i need a written document from your side that touch problem will not be arise till one year or provide me new handset.


3 time mobile formatted and update the software

1 time mother board change

1 time touch screen change.


All these problem is happened during the 7 months time. (out of 7 months 1.5 moths my phone was at services center)


Please revert on this mail as i am a valuable and loyal customer of sony company, i hope will not disappoint from sony company. its a big company in the world.


Please look in to the matter and resolve the problem.


Sincerely:-


Abhishek jain

+91-[protected]