Sony India — Complaints against bad customer service

Arjitauday

from Kolkata, West Bengal

Address:

Thane, Maharashtra

I bought Sony Xperia C on 06/07/2014.Since 16/06/2015 there are certain problems in my handset, like i can't make calls from it and display problem, i went to sony service center Ccom telecommunication pvt ltd. Eternity Mall Thane, on date 17/06/2015. They submit my mobile and till now date 07/07/2015 didn't respond.I frequently call them on their office no[protected] but no one receives calls at servicing center and becoz of this I cant track my mobile phone status. .I doubt now if i can get my mobile phone back.forget about the customer satisfaction but customer service is zero here.

now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I am not able to contact anyone and due to this I am going in loss in various manner becoz I didn’t have any kind of data with me..

Job No. W[protected]
Ticket ID [protected]
IMEI No. [protected]

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Comments

Shubhashis Samantaray

from Bhubaneshwar, Odisha

I had purchased a sony handycam(Model No - HC46E) from Singapore in 2006. Recently I faced a problem of "focusing out" i.e the camera is going to last point of zoom when opened for recording. So I took the same to the nearest Sony service center located at Bapuji Nagar, Bhubaneswar, Odisha, on Dt.7.7.2015. The cam was verified by a technician there and astonishingly he commented that there is no lens inside the camera. When I tried to verify the cam by making "on & off" of the camera I found out that the lens is moving outwards when made off & going inside when made on. So I demonstrated the same to the technician and requested him to rectify the problem of "focusing out". But he denied to receive the camera citing the reason that spares for the same is not available now and hence the camera can not be repaired.
His reply was dis-heartening for me but I tried to repair it through a local repairing agency, where they told me that it is a very simple problem can be fixed with very little cost. Within one day they have delivered me the cam with total repair cost of Rs. 400.00.
I don't want to blame the sony products as I have obtained very good videos through this cam. But the attitude of the service center people and their lack of knowledge in carrying out repair works as evident from above is not at all desirable, particularly in India where people can not afford to purchase the same gadgets in case of a failure in it & so try to get it repaired.
In view of above, I am forced to advice my friends & relatives not to purchase any Sony products at least in Bhubaneswar/Odisha as the service provided by the service center is very poor and not upto the standard of my state local repairers, forget about international standards.
Shubhashis Samantaray, Bhubaneswar