Sony India — Customer service more than worse in jamshedpur, jharkhand.

Address:

East Singhbhum, Jharkhand

I bought a xperia z ultra a month ago, ie- December, 2014. A week ago I noticed that usb port cover on my phone was not properly closing. On taking a closer look I saw that the rubber on the cover (which I think was for that water resistant one) was missing. Or might have accidentally fallen off while charging. I got 3 numbers from just dial of which only 1 number was available other 2 where not reachable So called the sony service centre situated at sakchi jamshedpur jharkhand, but no 1 picked up. Then yesterday evening i went to the service centre. As i entered i saw 3 counters and a song halkat jawani was being played in a very high volume which was very annoying . there were 2 customers attended by two of the workers sitting on the counter . the third one was watching videos and laughing also disturbing the other. worker who was attending a customer. That customer was really angry and impatient i could clearly see that on his face. When i asked the 3rd worker who was watching video she asked me to wait for some time and i will be attended by anyone of the two as if she was busy. After waiting for 45 minutes finally my turn came and i explained her my problem. She said me that it would take 15 days or more for fixing my problem and i will have to give my phone to them for the same 15 days or more. It hardly took 30 seconds for her to say this to me. So i waited for 45 minutes just to hear this. She was not paying full attention towards my problem and laughing and enjoying as if they were in a picnic. I was really angry and upset by their behaviour and i was about to leave then a thought came into my mind of calling the service centre again. So once again i called them standing at the gate of the service centre to see what happens and as i expected the same thing happened the phone was ringing inside service centre and no one "c a r e d" to pick it up. this continued for 3 calls. The same evening i went to a local service centre 5 minutes far from my house and they fixed it with a genuine sony usb port cover in 10 minutes charging 260 rupees. In short i'm complaining about the service centre situated at jamshedpur jharkhand- About the workers who I believe are supposed to attend a costumer with full attention rather than watching videos laughing as if they were in a picnic. I hope u would do the needful as soon as possible.