Sony India — dead pixels on led panel

Address:

New Delhi, Delhi

my sony 40R 48 2B purchased in march 2015 from prakash trading corporation, delhi has dead pixels about which i lodged a telephonic complaint with customer care of sony in april 2015 when i noticed the continuously on red pixels. An engineer came and examined it but said that number of deads pixels is not significant enough to replace the panel as per company policy. I tried to ignore the dead pixel initially but in a brand new tv why should one compromise and if there are dead pixels the company should replace the panel. I preferred sony over other brands for its quality but i am now feeling disappointed with the non-redressal of my complaint