Sony India — Decieving policy due to unavailability of part

Address:

Pune, Maharashtra

We purchased SONY BRAVIA LCD TV (KLV 26S550A/IN5) in April 2010. The TV developed the problem in Nov 2014. SONY Authorized Serviced Center (Raja Electronics, Pune, Job No. J[protected] identified the problem with the panel and took the TV for service with the estimate cost of 8000/-However two week back, We are informed to our surprise that the required part is not available and We should buy new Sony TV with 25% discount !This is not fair and acceptable to us that We are forced to pay now almost Rs 20000/- to buy the TV with similar specifications (with current price and discount) as against the cost of service part of 8000/-. Why should I be penalized to pay money due to unavailability of part at your end given the fact that failure of TV within 4 years is still not expected with Sony brand.