Sony India — Defective Handset, Very irresponsible Customer Service, Worse Service Center

Address:New Delhi, Delhi

I am a Sony Xperia ZR user and from day one this phone has a manufacturing defect in Bluetooth device. I had suffered and contacted several times from customer care. They had suggested to go to Service Center. I had visited the service center at JP Electronics, E 1/10 shop no. 33 aggarwal E-mail, sector-7, opp NN Mall, Rohini. They had replaced it with a refurbished set of Xperia ZR without extending my warranty. It will take around more than 7 days of submitting the handset. Please check the following details: Ticket ID: [protected] Date:[protected] Job No: W[protected] It has also several problem with software updates and I had complaint several times. Please go through the below mails in chain. Now, from 22 March, 2015, It's touch device has been stopped working. If a smart phone which has a touch screen without responding is almost like a dead piece. I had visited the same service center on 23rd, 24th and 25th March. I found a receptionist there who has no idea what to do? I had contacted to customer care (‎[protected]. According to Customer care executive, they can't help me about service center's misbehaving. Even they haven't idea about what to do? I have only option to follow the advises conveyed by Service Center. I went to service center again and again and requested to repair the device. According to the receptionist, "You have to submit the device again. It will be replaced with refurbished set. If the set was within 6 months of warranty period then you have to pay INR 580.00 only. But now it is without warranty so, you have to pay INR 11, 995.00" I was shocked now. Currently the cost of Sony Xperia ZR is INR 19, 199.00. ( http://www.flipkart.com/sony-xperia-zr/p/itme5vfjryjncmdk?pid=MOBDHPF8KY6F9RSV ) with 1 year of warranty. I have to pay for repairing it INR 11, 495.00 without warranty. Is it justifying? Now, I am feeling like a cheated person. 1. Why you haven't replaced the model Xperia ZR with a new device with extended one year warranty If it has a manufacturing defected problem. 2. Why you haven't refunded my money if the refurbished set of Xperia ZR has also bugs and I had informed earlier. 3. Is it justifying that a handset which I had bought in INR 27865.00 will stop working after only 1.5 years. Is in warranty period a "Cost given by Service Center is 580.00" and after the expiring the warranty it can be approx 60% of a New Handset." I have decided to visit another service center. I had visited F1 Info Solutions & Services Pvt Ltd., 233/2, Shastri Nagar Opp. Metro piller no 172, Delhi on 27th March, 2015 at 6:30 P.M. I had found service center has opened but no one at reception. After waiting 30 minutes a guy came to me and ask "Why are you sitting here?" I told him my issue and he got angry. According to him "You should come between 10:30 to 6:00 only. Why you have come at 6:30..?" I called Customer care and discussed the problem. Mr. Kunal (Sony customer care executive) has entertained me from 7:00 to 7:18 PM but he could not resolve the issue. According to him, I have only one option i.e. Co-operate with Service Centre executive. I went same service center next day and found that there is only one option that I have to pay INR 11, 495.00. No matters, there is warranty or not. If you will pay then talk or go away. Even they are not interested to submit my device for "estimated cost". It is totally frustrating that I had paid INR 27, 865.00 for a defective product and now to Pay INR 11, 495.00 to pay for a repairing/repaired handset. Worse Product, irresponsible Customer Service and Worse Company. I want my refund the money which I had used to pay a manufacturing defected Handset, because I was cheated. If you can't proceed the refund, I am going to consumer court regarding this fraud.
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