Sony India — Defective led panel

Ca Deepali soni

from Raipur, Chhattisgarh

Address:

Raipur, Chhattisgarh

I purchased Sony LED TV 42 KDL-42EX410 on October 20, 2011. From last 4-5 days the screen is showing White lines and also not clear . I called at Sony customer care no. & an engineer visited and he told that the panel is damaged and need to be replaced.the cost of panel is Rs.21750 which is very high. We believed on Sony brand and purchased such costly to and now felt so disappointed .The engineer also informed that this model panel is not available.Please provide us solution to such problem and either replace the panel or tv without costing us much amount since Sony is a very reputed brand so consider my request. Thank you

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Comments

diggi

from Amritsar, Punjab

I bought led tv model no klv 32r 422
Serial no 4350595 on 6may 2014.there were black spots on led .I called to Sony customer care. My complain got registered. I was told an engineer will visit my place . finally one came and told that He will write to company and will revert for further action. Unfortunately there was no response, I kept chasing and finally got to know that company will replace led panel. After 3-4 days engineer came .. And guess what the new led panel had same problem So again i need to wait for the another one to come. At last today 20th April, 15 engineer came with new one. I kept my figure crossed, but this was horrible than you can think this time led panel was completely broken.
Now again i need to wait for another day when SONY people will come with another surprise.
I am really disappointed to have such experience with Sony most trusted brand. What i seek from company is that at least they can take this faulty led and provide me with a fresh ONE. Because repairing led, there's no use
Thanks
Digvijay
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