[Resolved]  Sony India — Defective LED TV & Insensitive Service from local dealer & Sony's service team

Address:East Singhbhum, Jharkhand

I had purchased an LED TV (48") from the local dealer (National Electronics) and faced the following sequence of problems: - While selling the TV i was promised that any 3G enabled dongle would work on the smart TV and I would be given a special gift (sony head phone). - During installation, I pointed out to the sony team about the black patches in the top right but they did not accept. Further we realised that all 3G dongles do not work on the TV.The head phone promised was also not given. - After repeated follow ups a technician visited and accepted the complaint and the TV was replaced. However, we again pointed out about blurred images in non HD channels. Again it was overlooked.Head phone was given after follow up but we realized its a default gift from Sony along with the TV which dealer had hoarded. - After lot of follow up the ASM Dhananjay Singh put me through to the service head Mr Ranjit who kept delaying sending a technician. Finally technician landed up only to inform us that images for non HD channels cannot be better. When we asked how we did not find blurred images in the earlier TV (replaced for black patches) the technician kept avoiding the question with lame excuses. - Then he wanted to go back & check the non HD channel reception of the earlier TV and revert the same day.Till date its been 10 days since he visited and there has been no news from anyone !! I'm deeply hurt and angered with my experience and would like to move the consumer courts for a quick redressal of my case. Regards, Sambit Kumar Joshi (mob: [protected]) Jamshedpur, India
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Aug 14, 2020
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