Sony India — Defective phone sold by Sony

Address:

Guntur, Andhra Pradesh

Dear Sir,

I Purchased Sony X-peria E3(dual) phone from Cell Planet, 4/13, Brodiepet, Opp.Vajram Hotel, Guntur-522 002, Moble:[protected] & [protected]. on 03/10/2014 for Rs 12500/-(Rupees Twelve thousand five hundred only) with Bill No.2910.
From the first day onwards the mobile is not connecting 3G, Network signal problem, Hanging and ouch problem.
So due to busy in my office work and i used the phone like that only after that i went to the seller and told about the problem.He checked the mobile and told me that the mobile is defective mobile and go to service centre and ask for new phone.
I went to service centre Pranak Electronics, D.No.6-12-27, 1st floor-12/1, Arundelpet, Guntur-522002, Andhra Prades, Ph.[protected] and told the problem and i asked for new phone but they refused to give the new phone and taken for service on 24/11/2014. vide Job Sheet No.W[protected]
After that I went so many times to service centre for my phone, every time they are telling the phone is in processing and answering harshly and rudely.I called to the service centre almost manager 10-15 times about the
status of my phone but he is not lifting the phone after that i written complaint letter to sony india regarding this issue but they also not solved the problem.
So after that I called to Customer care 4-5 times, and Sony executive Mr.Sunil here in Guntur 10-15 times
but they are not answering properly.
But Sony Executive Mr.Sunil told me that go and fight in the service centre they will give you new phone but these customer care and service centre fellows are not taking the problem seriously and again they are misbehaving.
So Finally i came to u Sir, please do me the favor in this issue and solve my problem.
Sir I am attaching here my purchase bill and service centre job sheet
Thanking you
Yours faithfully
K.Appa Rao
D.No.18-168/13,
L.N.Puram,
Sreesailam colony,
Vengalayapalem-522005
Guntur
Andhra Pradesh
Cell: [protected]