Sony India — Defective product

Dear Sir, I write to complain for delivery of a defective laptop of VIAO E Series model referred above. Within 2 months the hard disk crashed leaving me with several important data loss. On being deposited to the authorised service centre, the hard disk was replaced free of cost. I refrained from complaining to your Company at that time. To my horror within the next 6 months the keyboard stopped functioning. Again on being deposited I was informed that in the said series of VIAO, the keyboard was a problem and that they have replaced about 30 such keyboards. As there is a short supply I had to wait. I decided to wait and finally it was replaced. However to my agony and harassment, the keyboard again showed signs of problem within the next 10 months wherein few keys stopped functioning. On being taken to the service centre they informed to replace the keyboard for which I have to pay about Rs.4, 500/-. I came back dejected and cheated by your Company I operated the set through a separate keyboard attached to the set. The purpose of purchasing the laptop, by then have no meaning, as I have to carry and depend upon a separate keyboard. However, from the month of May, 2015, the keyboard fully stopped functioning and interfered with normal functioning of the set. With no other way I have to deposit the set to the authorised service centre to replace the keyboard at a hefty price of Rs.4553, of which Rs.3000 was already deposited. Under the above circumstances, I feel that your esteemed company has cheated me in delivering a defective series of laptop wherein the keyboard has been a constant problem inspite of the fact that it has to replaced within 10 months from the date of purchase. And now the same problem has emerged causing severe loss on all counts. I, therefore, would like to request you to issue order to the service centre 'Bee Dee Service Centre, Dibrugarh' for replacing the keyboard free of cost. I shall be grateful for your kind gesture in this regard.