Sony India — Defective Sony VAIO Laptop

Address:

Ahmedabad, Gujarat

I'm regretting big time after buying Sony VAIO laptop last year in Feb. Since then, the DVD Drive has stopped working, the Hard Drive has crashed and now the Keyboard is useless. I've already spent Rs. 8500 to replace the HDD, new DVD Drive is more than Rs. 6000 and the Keyboard replacement cost is Rs. 4500. I'm shocked by this pathetic quality of product from such a reputed brand. I'll never ever buy Sony again in my life and stop others from doing so as well. I've sent a complaint mail to Sony India and still haven't received any call or email from them. This is as if you people don't care about maintaining your reputation at all. I was getting the same configuration at Rs. 5000 less in other reputed brands. But I went for Sony, trusting its brand value. But the outcome of this useless laptop has taught me a lesson to never trust any brand just by its name. My complaint IDs are: 19972892 and 19973762. I hope of receiving a human reply this time.