[Resolved]  Sony India — Deficiency of service C1904 Experia M

Address:

Karnal, Haryana

Sir/Mam I am the user of Sony Experia M C1904. I got this mobile on 19 Feb 2014. I have the bill and it is well within warranty period. Since the day I got this mobile it has been troubling me with various problems (software and hardware) . It has mostly stayed in the service centres than in my hand. I can not even keep the account of numerous job sheets in my hand. Right now I have 6 job sheets dated 29 th july 1st august 7th august 5 Septmeber, and 30 september and just to mention that you guys dont provide jobsheets for charger and bateery failure. The cause of action arose everytime when the mobile disfunctioned. The latest being when I took the mobile for repair on 30th september to the center . I was told that there was liquid damage but still they will take the mobile whereas no liquid damage was done to the motherboard. On 9th october I was returned the mobile with note saying "burnt pcb" . I would like to mention that no my mobile's motherboard was swapped for the record 3 times in a month . Just because I had the assurance of my mobile being in the waaranty period and being repaired I did not approach the cunsomer forum. The guys at the service centre are rude and do not adhere to your request ever. They misappropriate your complaint and take discretion in writing the complaint title( THEY ALWAYS MENTIOINED HANGING) . While I am writing this complaint I am preparing for sending the notices to the service centre and the sony India. I would take the legal course if my issue is not resolved with the change of this faulty handset. The last motherboard which was swapped and given to me has the problem of "no display" which is the same problem I have suffered it was replaced and put in my handset. In the pics you can see the phone is in the fine condition and no liquid damege is there. I am seriously thinking of approaching consumer forum if the issue is not resolved My mobile number - [protected] imei- [protected] purchase date- 19th feb 2014