[Resolved]  Sony India — Discourteous behaviour of staff

Address:Ahmedabad, Gujarat

Hello, I have a complaint against 2 people for their behavior with me with respect to courtesy. The store manager at Shivranjani Branch, Ahmedabad, Mr. Rutul Chokshi and someone else called Mr. Nikunj Jani were the two people I spoke to. I have already made a payment for a CD player worth Rs. 7990/- yesterday which was to be delivered today around 1 PM. Inspite of telling them that time was of essence and being assured that it will be delivered to my place which is right across the street, they failed to deliver at the said time. Even that is not an issue. When I called in the morning to confirm the status, he said that it is expected in an hour. When that hour was up and there was no call from their side, I called them up again (they didn’t have the courtesy to call back and let me know about the delay). Even after that, when I made my point know, they were not ready to listen to my complaint and instead they went on speaking and speaking. I had to hangup on him (Mr. Rutul) to stop him from speaking. Later I called the store and the same thing happened with Mr. Nikunj Jani. He simply went on speaking in the same manner as Mr. Rutul . Not once did either of them apologise and when I mentioned the lack of apology, he asked my in a rather rude manner if he wanted me to disconnect the call and have him call me back with the apology. The words he used were “tame jhagadvana mood ma cho toh ame shu kari shakiye”(what can we do when you are in a mood to fight.) It was downright insulting for me as a customer. I am really disappointed in you as a company and the staff that you appoint. I hope you do something about this and I hope that you can come up with more than a sincere apology to make me believe that you really care about your customer. Your response will be awaited. Thank You. A very disappointed customer. Kruti Kothari ([protected]@gmail.com)
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Aug 14, 2020
Complaint marked as Resolved 
Sony India customer support has been notified about the posted complaint.
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