Sony India — Sony (firm) is not responding to repair the Sony LED TV

Address:New Delhi, Delhi

A Sony LED TV was purchase since one year back (26.09.2013) from Vijay Sales Corporation, Pitam Pura, Delhi- On 16.10.2014 When Started the TV, the Green & red Light is blinking on the TV & TV is not functioning. I informed to the complaint cell of Sony TV on toll free no. [protected] & the received complaint no. [protected] & they assured me to repair the same immediately, however no response is being initiated by the Sony TV. Therefore you are requested to look into the matter & take strict action as the firm is only for selling their product & no after sale service. (Ramesh Kumar) G-2/31, Sector, 15 Rohini, Delhi Ph. [protected]
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Sony India customer support has been notified about the posted complaint.
Sep 03, 2016
Updated by Insa R.K.
It is submitted that A SONY LED TV Model No. 46R452A, Serial no. 4304663 was purchased on 26.09.2013 from M/s Vijay sales Corporation, Pitam Pura, Delhi vide invoice no. 71DPR09-13SIADN389, dated 26.09.2013, copy of the bill is attached herewith for your ready reference.

At present On-Off Indicator is blinking six times and TV display is not working, the complaint for the same has submitted on 23.08.2016 at your Toll Free Number[protected] as well as through e- mail. The complaint resisted with no. 34094624 and marked to M/s F-1, Info Solution & service Private Limited, E-2/233, Shastri Nagar, New Delhi, further the Engineer visited on 03rd September 2016 after three time reminder on telephone, after 12th day of complaint.

As per the Service Job Sheet, the Engineer checked the said TV and ASC comments is that the Panel is defective, to be replaced with the estimated cost of Rs. 28, 000/- to 30, 000/-

It is pertinent to mention here that the same problem was arised in the warranty period July 2014 and repaired from your authorized service center M/s Jolly. In the month of October 2014, the mother board of the TV has also been replaced, refer e-mail dated 20.10.2014.

It is also submitted that since the purchase of said Great branded SONY LED TV required frequently repair costing Rs. 30, 000/- within three years. And the actual cost of the TV is Rs. 70, 000/- when it was purchased. It is not possible to spend Rs. 30, 000/- for repairing a TV in every year for branded product.

It seems that the said product is defective, required frequently repair with heavy cost.

Keeping in view of above, you are humbly requested to make arrangement to get working TV at earliest, as the cost of cable/ DTH is also not in utilization since 23.08.2016.

(Ramesh Kumar)
G-2/31, Sector-15
Rohini
Delhi-110089
Ph. [protected], [protected]
Sep 15, 2016
Updated by Insa R.K.
The SONY INDIA cheated me as SONY LED TV Model No. 46R452A, Serial no. 4304663 was purchased on 26.09.2013 from M/s Vijay sales Corporation, Pitam Pura, Delhi vide invoice no. 71DPR09-13SIADN389, dated 26.09.2013 now three years not completed.
1. First Repair / replacement of display panel was done in the month of July 2014 within a year.
2. 2nd Repair / replacement of mother board in the month of October 2014.
3. Poor Service,
a) As the complaint resisted with no. 34094624 and marked to M/s F-1, Info Solution & service Private Limited, E-2/233, Shastri Nagar, New Delhi, further the Engineer visited on 03rd September 2016 after three time reminder on telephone, after 12th day of complaint.
b) Not Responding even after the e- mails 23rd August 2016, 30th August 2016, and September 3rd 2016, & much time intimation/ discussion with various representatives on toll free number.

Keeping in view of above, I will never suggest to any on known to me to purchase of any kind of SONY Product as the product quality is very poor and after sales services are also shoddier.

(Ramesh Kumar)
G-2/31, Sector-15
Rohini
Delhi-110089
Ph. [protected], [protected]
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