Sony India — dissatisfaction by perching sony xperia m4 aqua phone.

Address:

Mumbai City, Maharashtra

i purchased a SONY XPERIA M4 AQUA BLAcK on 02.06.15 in the night at about 23.00 hrs from CROMA infiniti retail ltd. goregaon mumbai bearing invoice no. SLF02A[protected] Dtd. 02/06/15 time 10.06 i kept that phone for charging for about 6 hrs then i started using that phone, but i felt that the phone is getting extra hot on using. i approached to the shop personally on shop and told regarding the problem. to shop representative they told that since the phone is new it will tack some time to settle. I come back assuming the phone is working normally. but the phone was heating all the time. on 09.06.15 in the night at about 22.00 hrs phone display was automatically become blank but phone was kept on heating. i phone to customer care in the morning at about 90.30 hrs. they gave me the address of service center at mumbai malad name of the service center was krish electronics along with T id no [protected]. i went to service center and contacted engineer their. first of all he was not ready to resolve my problem. i forcibly explained my problem to the engineer then he said i will have to keep my phone for investigation. i gave my newly purchased mobile phone to krish electronic next day at about 17.00 hrs i received a call from service center that phone is repaired i must collect the repaired phone i collected the phone at about 20.30 hrs. in the night. at that time the phone was little hot.. i said to engineer regarding the tem. of phone. but he said that software is updated now phone is working normally i took the phone and came back to my home. up to morning about 09.00 the phone wa working. at about 09.30 hrs again the same problem occurred in the phone. display went off and the phone temp. was started heating abnormal hot.. i again went to service center and show the phone. they again told to keep the phone for further checking. then i said that i purchased the phone for my use not for visiting service center. i want replacement of this defective piece in patey pack condition return my money back along with the amount of insurance. i told them i want the compensation for the inconvenience i am facing after purchase of this phone. till today neither i got replacement nor any money return not i got any compensation for inconvenience i am facing. i request you to look into the matter and do me the fever by returning my money adding amount i insured with suitable compensation for the problems i am facing from the purchase of this mobile handset. detail of my mobile handset is name of hand set - sony xperia M4 aqua black Sr no - [protected] IMEI NO - [protected] . .