[Resolved]  Sony India — Faulty PS3-12GB

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello, I wanted to complain about the quality of products Sony sells in India and also about the quality of after-sales service in India. I bought a Sony PS3-12GB on 30th June 2013 for my kid. I bought it for Rs17, 000. Almost 2 months back, the PS3 stopped reading disc. I took it to the Sony Service station (4-5 weeks back). After a few weeks I was told that it cannot be repaired. This shocked me since it was just a couple of months over an year that PS3 stopped working. I am shocked to realize that Sony sells cheap and low quality hardware in India. I should have spent a few more bucks and bought a XBox. Probably would never ever in my life would buy Sony gaming products again(atleast in India). The other worse part is the low quality after-sales service in India. A couple of weeks back I got a call from Sony Service station. I was told that my PS3 unit cannot be repaired. I was told that since it is just an year when it was bought, The Sony company has decided to give me a replacement for the faulty PS3. However I was also told that Sony company has stopped manufacturing 12GB model and only manufactures 500 GB model. On a 500GB model I would be given a 30% discount, so I will have to pay Rs 5697/- and I will get a PS3-500 GB as replacement for my 12GB PS3. When I went to the Sony service station yesterday, I was told that all that story I was told earlier was wrong. Since my PS3 unit is out of warranty(even if it is 2 months over), the company treats this as out-of-warranty product. The way I see it, there is no credibility, honesty in what is communicated by a after-sales service guy and what actually happens when you show up at the service station. When I was communicated that I would get PS3-500GB, I was told that Sony realizes that this faulty unit is an exception and hence was replacing it free of cost(only charging for 500GB extra storage and that too at a discounted rate). Yesterday I went there with a demand draft for the asked amount, I was told all that story was wrong. I see a lot of mis-communication done by Sony after-sales service guys. I asked if the part could be repaired. I was told that defect like this cannot be repaired, so the company has decided to offer me a replacement for the faulty PS3. I will have to pay Rs 5697/- to get replacement PS3-12GB. The after sales people accepted that these types of faults are commonly seen with PS3 and Sony handles it by accepting part-payment for replacements. Yesterday's communication and acceptance by the after sales service proved that Sony sells low quality Gaming systems in India and Sony handles it asking people to make part-payment for the replacement. My conclusions are to never/ever by a Sony gaming system in India. I know that no action would be taken over this communication but I realize that it is important to highlight rather than to accept. Thanks, Rahul