Sony India — Frustration and dissatisfaction with Sony

Address:	Chennai, Tamil Nadu, 602024
Website:	sony service

Hi team,

This is to update you i havent got any resolution for my below issue and no proper response for the issue.

What is the highest escalation point of contact to escalate this case and get this to closure.

Regards,
Gopinath. D

Hi team,

I am writing this with a lot of frustration and dis satisfaction with sony. I am using sony product for the past 7 years and for being a loyal customer - i was forced to this level of frustration.

I gave my sony bravia led tv in chennai sony service center virugambakkam in the month of may and i have not got the tv yet

Initially i got a call from the customer service person saying that the display has to be replaced and it would cost 20000 and i gave a confirmation that they can proceed with the replacement of the led display, after which i haven't got any call or response from the customer service person.

I called up them after 3 months since i missed their number and got a filthy response from them stating that they have not got the confirmation for replacing the product and the people in the reception has changed and due to which there was a gap, this was accepted from my side

Later customer service people asked me to pay 2000 for the part replacement and i paid 2000 on the same day evening and they gave a commitment the product will be replaced in a week and after a week got a call from them saying that the received part is a defect part and they are ordering the product again and after a week got a response from them saying that the second ordered part is not available so they informed me that they will provide a new tv costing 63000 and this will be handed over in 5 to 7 business days.

After the deadline the customer service people failed to update me on this, each and every time i had to call the customer service and ask for an update, now after me calling them they asked me time till saturday (22.10.2016) and when i called on saturday (22.10.2016) they asked for time till wednesday (26.10.2016) and even today there was no update from customer service people and i called them up and asked for update, later they said they need time till next wednesday (02.11.2016)

Why is that a loyal customer of sony has to wait more than 5 months for the issue which customer service people has done.

This has pushed me to a extreme level of frustration and where in i have got a mindset not to get any sony products and not to recommend any one in future for sony customer service because of the poor customer service.

If this issue is not been resolved and if am not getting the part on monday this will be dealt legally where in will take this up very seriously

In addition the customer service people were so rude and the service where i received one of the ir-responsible answer.

I am writing this to you just to ensure i get justice as i was cheated here.

Please make sure that this doesn't happen to any customers in future, keep in mind that not even one customer will wait for 5 months for a product and wont be tolerating all these kind of answers and they will make a big noise, but i have been so patient all these days and finally got a frustrating response from the customer service.

I would be expecting any senior leads or nodal officers to call me regarding this issue.

Contact number : [protected]/[protected]

Regards,
Gopinath. D