Sony India — Greviance against my New Xperia Z2//Darsheen Daulat-SERVICE JOB SHEET(W[protected]

Address:

Ahmedabad, Gujarat

Dear Team, Greetings of the day..!! In reference to the captioned phone please note that i bought my new phone as on 9-Jan-2015, and i got an concern from my friend on 13-Jan-2015 where in i got to know that the phone is BULDGE from left end bottom corner where in the aluminium body is popped out, being a very minor difference i couldn't judge at the first instance, However as the phone ranges to 35000 i raised my complaint on toll free number, and was been said to visit the service station. I visited the service station as on 16-Jan-1015 but it was closed however i generated the Ticket ID([protected]) secondly i visited again on 17-Jan-2015 & The complaint was raised at drive in road Ahmedabad also please find the attached copy for the SERVICE JOB SHEET(W[protected]. I couldnt visit on 14 and 15 being an Makarsankranti festival in Gujarat. The main concern to write on this email id is to get a concrete solution as the services through your service centers are just pathetic they say upfront on our face that they cant bear the loss and what not but i want an clear answer why a customer needs to bear this ...?? As the phone was buldge and its a defected Piece, which cannot be seen on the first instance, even the service guys could not recognize. Also the service guys forwarded our concern however they replied us that the phone is been hit by something.However the point is if you hit on something the corner get pressed rather than bulging out...?? I think that Sony dont make any human feeling phones that get swollen on getting hurt. Also there are no scratch around the buldge area coz if it is hit, scratches are about to be seen or say happen. Awaiting your soonest revert on the above matter as my phone is still lying with the Sony Service station in ahmedabad and its been days when i cannot use my own thing that i have purchased through my hard earned money. Hope the above is sorted soon as i can raise my voice and go to customer rights or media. Find the attached proofs against the matter as in the Service job sheet the photograph of the phone. Best Regards, Darsheen Daulat. [protected]