Sony India — Handset not working

Address:Gurgaon, Haryana

3. Particulars relating to goods/services complained of: (a) Details of goods/service: Sony Xperia L Mobile Phone (IMEINo. [protected]) Item of goods with quantum/nature of service: Mobile phone (b) Whether the complaint relates to: One or more defects in goods: Mobile sold with defect resulting in malfunctioning of the phone at a later date Deficiency in services: Faulty parts not replaced under warranty by service centre sighting wrong reasons. 4. Details of attempts made to get the matter complained of settled and result thereof: Personal negotiations: I raised a complaint at Sony customer care and personally went to service centre located at Sector 14, Gurgaon. Service centre head Mr. [censored]ij Sharma refused to accept the set for repair for some unknown reasons. Then after much argument, he checked the handset and informed me that it is damaged (mother board is damaged) and doesn’t come under warranty. I explained to him that it is not possible as the handset outer shell is completely ok with no sign of physical or liquid damage but he didn’t agree. I complained about this to Sony care and got a reply back that I need to pay the repair cost sighting reasons which were not told to me at the Service Centre. Reasons 1. Opened by unauthorized service centre- I explained that this set is never opened before by any person. I don’t know how to prove this but this is true. 2. Liquid damage- New point. Not raised by service centre when I personally visited service centre. I am sure that on the basis of lab check there will be no traces of liquid entering the phone. 3. Camera module damage- New point not raised by Service Centre earlier.
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