Sony India — Hardware problem Sony Xperia Z3

Address:

New Delhi, Delhi

I bought a brand new Sony Xperia Z3 device by the first week of January. Unfortunately I am completely regret on it just after few days... (which I never expected from the brand Sony) A kind of rattling sound is hearing from my device just before 10 days onward whenever I shake the device and I don't have any idea what the hell it is. It's just like a loose contact near to the front side of SONY logo. It's very very disappointing and embarrassing experience even after I paid for the top model in the market... I contact the toll free number and customer care office after investing my further time and effort on it and same useless and pathetic revert. submit the phone, wait for 10 days, we will send it to HQ bla bla bla... They told me it's a hardware problem, which is a manufacturing defect. This is the experience to a customer who bought their top model for the top price !!! Frankly, I don't have any Idea on what kind of toys are coming in the market from Sony... Complaining even before completing 2 weeks are quite a lot disappointing... I am a very key person in my office, this is affecting my work and all my colleagues are aware about it and I am sure all of them and their dear ones got a message on these kind of brands. Good for them. I am expecting a quick action from Sony, to avoid other customer right actions... I need a quick repair or an urgent replacement.