[Resolved] Sony India — Home theatre | |||
I have bought SONY home theatre model no BDV E-290 / M E12 on 13.10.212 at local authorised dealer M/s Vasanth & Co .Yesterday when I switched on the set the power supply for the unit was not received from the source.I handed over the unit to the local authorized service centre ( City Electronics) JOB NO : J42272025.I have made several phone calls to the service center to know the current status of the unit.But they are not replying me properly and simply told that there was a defect in power I/C.They told that they have ordered for spares in Chennai and it will take 4 to 5 days to rectify the fault.As a customer I want to know the availability of spares and why they take 4 to 5 days to receive the spares from Chennai. Kindly check with the service center and reply me in this regard. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
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Myself, binu b nair from Kerala working with INCS ( INDIAN NAVAL CANTEEN SERVICE - CSD) would like to file a complaint against your product dvd home theatre- model DAV DZ390 K which i bought about three years back. This is third time it is showing the same "push power protector" complaint. Each time i had to spend more 2800 rupees to repair it. Even though so many brands with same features and [protected]@ cheaper price are available at market i purchased your product because of your trustworthy brand name and reliability but you proved my decision was wrong three times, we are not paying our one month salary over your product for this. It is definitely your technical complaint as we connected device through stabilizer only..sorry to say, but i will never suggest a sony product personally or to any customer( our organization( the biggest navalcanteen in india) sells your csd listed products)
Thanking you
Binu b nair
[protected]@gmail.com