I am currently facing issues with my FM Walkman which is not getting charged neither getting reset. I had purchased a Sony FM Walkman in 2010 April which was replaced by a brand new FM Walkman from Sony Center, Sector 34, Chandigarh on April 2011.
Upon sharing my problem with Sony Center Vaishali, UP, I was denied the replacement of the faulty components of the Walkman and consequently asked to produce the bill or warranty card (which I had disposed after one year as it was not required afterwards). I have been assured 70% discount on a brand new model if the bill or warranty card is furnished.
However, in my case, the discount on a new set has been limited to 20% of the price which is apparently a blatant duress. To prove the my Walkman was not stolen and legitimately purchased, I have been repeatedly mentioning that my name (Abhay Dhar) and replacement record can be traced from April 2011 replacement records Chandigarh, Sector 34 Service Center.
Moreover, the warranty card or any such users’ manual did not, explicitly or implicitly, mention the need to preserve/furnish the document upon the expiry of warranty.
Please look into the matter as I value my hard earned money. Either get my Walkman replaced at legitimate charges or please change the nonfunctional component for which I am willing to pay the charges.
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