Sony India — Improper conduct and delivery o[censored]sed product

Address:

Chandigarh, Chandigarh

1. I was keen on purchasing a music system from sony as it is the best, so i zeroed on model number GTK-N1BT Neo Tank. I inquired about the availability with Sony Centre telephonically, SCO1122 Sector 22 B, Chandigarh and they confirmed it on 16 Feb 2015. 2. I went to the store on the same day to purchase it and was briefed about the product by Mr.Jazzy, and he confirmed that there was a new piece in the store because i requested for a new one and he told me to do the payment while he brings the product from the godown. 3. After the payment was made he told me that he didnt have a new piece in the store and asked me to take the one on display, which i specifically refused. I insisted on the new piece, so he said he will arrange it by the next day, having faith on the company legacy i agreed. Mr.Jazzy gave me a call on 17 Feb 2015 telling that a new piece had arrived, so i went to pick it up and brought it home, when i opened it at home i found that the piece had scratches on it and the plug point had been cut and loose wires were installed on it, i called Mr.Jazzy for it, he said to bring it back to the store. I again went to the store and showed it to him and he agreed that it must be a display piece which was packed and given to me, i asked him that you had told its new, he said that this piece was lying in his store only and one of his colleague had found it in the morning. 4. On seeing this lackadaisical attitude i requested for money return, with which he started misbehaving and called his owner who instructed him to deal with the customer himself, Mr.Jazzy told me to come the next day to collect the cheque, which i refused. I asked for my money which after a lot of quarrel and insult he gave it back to me in cash. I told Mr.Jazzy that i will complain for this attitude, to which he said that nothing will happen to him. 5. I had lot of respect for Sony India and i am using most of your goods at home, however following this incident i feel that the sony company is loosing its legacy and ground in india now. I will be careful in choosing your products in future and recommend the same to others as well. 6. I request you please look into the matter, and check that your Sony Centres stop cheating people. Regards Harpreet singh Mob no [protected]