Sony India — inconvenience in getting my phone service.

Address:

New Delhi, Delhi

I bought Xperia ZL on Jan 22, 2014. The phone has stopped working all of a sudden in just 8 months. I cannot switch my phone on after repeated attempts. So i decided to go to the service centre and get my phone checked. After waiting for 2hrs for my turn I am told by the help desk that my phone will be sent to Chennai and i can collect it only after 20 days. Secondly, i wil be handed over another phone set after 20 days and not my original phone which would be close to the condition of my original phone. Thirdly, I wont be provided any stand by phone set because they dont have a stock for that. This came as a complete shock coz after spending more than Rs25000 on such a reputed company's mobile phone I dont expect such poor after sale services. The competitive phone brands are providing much better services these days. For instance, blackberry provides a new phone set if there is a fault and the phone is under warrranty. I too expect such kind of service from a giant like Sony when i am spending 25000 on a smart phone and my phone is still under warranty.