Hi Team,
As discussed, please find attached scan copy of receipt procured by your SONY dealer at Jalandhar. Detail on receipt and laptop is totally different. I trusted on your dealer and without seeing invoice in detail I left from outlet. From couple of day I was facing sound issue in laptop, hence decided to visit your service center at New Delhi, they denied after seeing the receipt. Then I came to know about the detail mismatch on receipt. Couple of months back I shifted to Delhi from Jalandhar (due to job change. I was also convinced by the dealer for one year extended warranty as well, however unable to see any supportive document. Please assist me and suggest what should I do next for the resolution. I spoke the dealer as well, however not got satisfactory revert. They asked me send an email with the original scan copy on receipt. I have sent all in detail. Owner is not available at his outlet. Somebody Mr. Gagandeep spoke to me and said he can’t access to emails, as owner is out of town, "please send me in SMS", I did that also.
Prior to this I have used Dell, however never faced any issue. Now please suggest me what should I do to get it correct and also my sound system. Normal warranty will expire on 5th June’14 (according to bill). You see that I made the payment through credit card, which is in attached bill.
I also called on customer care number. Reference ID is[protected], Representative Name: Divya and two more
Detail of purchase:
Date of purchase: 5th June’13
Outlet detail: Digital World Luv Kush Chowk, Monika Towers, Jalandhar City
Phone:[protected], (M) [protected]
Email Id: comp_world2rediffmail.com
Product detail mention on Laptop
Product Name on Laptop: SVE 15125CNB
On Laptop - S/N *[protected]*
On laptop - Ser Tag: C904EESR
Sony service center where I visited at Delhi:
A.P. NETWORK PVT LTD, NO.1 DAYANAND VIHAR VIKAS MARG EXTENSION NEW DELHI, 110092.
Regards,
Nitin
[protected]
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