| Address: | Thane, Maharashtra |
It is really astonishing to see that from past one month same job no:- [protected] which was generated on third week of January 2014 to rectify the problem (unable to do any conversation as the mobile is getting disconnected and switched off) is still not been rectified after three consecutive attempts were made by your Sony Service Centre at Eternity Mall in Thane.
The same Job No;-[protected] is being used every time the mobile is given to rectify the problem to the service centre.
1. I have been using your different products like LED T.V. Home Theater etc but didn't face any problem uptill now.
2. Looking into the problem what i can read down the line is improper monitoring of the complain/ job No.
3. Improper training and not updating/ refreshing training being conducted periodically by the manufacturer.
4. The service technicians are circling round the bushes and not hitting the problem(nail) by its head.
It is a positive criticism for improving and better managing yielding extra ordinary results.
Appreciate for your better understanding in resolving the issue of inefficient working of Sony -Xperia Sola. Was this information helpful? | 
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