[Resolved]  Sony India — Issue with BRAVIA TV in 13 months

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Mumbai City, Maharashtra

I am a Sony Loyalist but no more .I bought a Bravia TV last August 2013 & the mother board has to be replaced in the 13th month ( sept'14 ).The cost for the same is Rs 7500.I feel cheated as a customer, after paying Rs 50, 000 odd for the TV, in 13th month the mother board has to be replaced . The service person says that in electronic items, we cannot a guarantee anything .Is it ? Is a customer expected to change mother board in 13 months??? I work in the service industry & for us customer satisfaction is of paramount importance.I was advised by all my friends to opt for Samsung, but since i have been always been using SONY, i trusted the brand & decided to buy a BRAVIA. Regret my decision & would not recommend SONY to any one henceforth & will abstain from buying any SONY products gong forward