Sony India — Issue with new phone

Address:

Pune, Maharashtra

I had purchased Sony Xperia z1 on 22nd Jan 2015. And from the very first day i am facing problem with the phone. so on the 4th day i visited the service center in Kothrud and they told me that they are not accepting stuffs due to some temporary issues. so they suggested me to visit d service center on Bund Garden road. i went there d very next day but their server was down. they told me to get the software's updated and then d problem will be solved. for the next 3 days i kept visiting the center but still their server was down. so they told me to call on the toll free number n visit the Sivaji Nagar branch. and when i called on the toll free number they told me there's no service center in Shivaji Nagar. If a brand like Sony expect me to run all around Pune to get service then that's not expected from d brand. then latter i got busy with my exams so was unable to visit the service center again. then after my exams i visited the center n what i got to know was there were hardware issues. now if in a weeks time i can get hardware issue then there some manufacturing defect in the phone. i asked them for replacement but they are responding rudely to my demand. when i have invested certain amount i expect some returns. but if am not getting any then sorry am not interested in the brand. please look into the matter as soon as possible and give me refund or replacement.