Sony India — KLV-32R422A Display Panel Issue

Shripreet

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased KLV-32R422A SONY LED tv in October 2013. It has been only 1 year and 9 months duration and the my tv display panel is not working. The servicemen is saying that you should replace a display panel which costs around Rs. 15000. I dont believe that how SONY is using such third class parts which doesnt work properly. Dear SONY community, please look into a issue and repair it in free of cost.

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Comments

mohammadgs

Dear Sir,
I have faced panel issue with my Sony tv as well. It came just
13 months time and only use of 8 months.BRAVIA Model: KDL-32W670A IN5
bearing Sr.no : 2804124.I AM CHASING SONY INDIA SINCE 2.5 MONTHS BUT
THEY REALLY DONT CARE and STILL its not replaced. They are asking almost
60% of TV price (rs.15500) for replacing panel and their cost is very
high.SONY quality is really gone down and their customer care is really
pathetic. I WILL NEVER EVER BUY SONY PRODUCT AS THEIR QUALITY IS POOR
AND IT BECOME BIG HEADACHE TO ME. If sony really care for customer they
should replace faulty and defective panel without cost.

We spent high price to get the best Brand. If this is the experience
with so called Best Brand Sony then i am greatly disappointed.

Please help
me.regards, mohamamd ghouse
[protected]

Bayapu vaddemanu

from Hyderabad, Telangana

I purchased KLV-32R422A SONY LED tv in Jan 2014.My TV panel gone badand given for service. The servicemen is saying that you should replace a display panel which costs around Rs. 12000. and panel is not replaceable, need to replace TV with 25% discount.They have very bad service centers in Hyderabad, They have only one solutions for all problems .. just replace with new TV with 25% discount.Never buy any SONY TV:).

Regards
Bayapu
[protected]

mohammadgs's reply, Feb 13, 2017

hi

you should contact core purchasing company and i am sure they will understand your pain.

in my case JUMBO Electronics Dubai has taken my case and agreed to replaced TV panel FOC. i am thankful to their support and courtesy to solve my problem.

regards,
mohammad ghouse
08898975740