[Resolved]  Sony India — LCD TV fault rectification complaint ID 19621940

Address:

Varanasi, Uttar Pradesh

Dear sir/madam, Impressed with the quality and service record of sony india products I had bought an LCD TV(Model 32S400A) and a home theatre system from National Enterprises Saharanpur in Oct 2008. Over a period of time the service of both the products have been good. During this time I have been transferred to Varanasi also but the performance of the products continued to be satisfactory till 18 June 14 when all of sudden the TV lost its colours. I being out of station my wife lodged a complaint(ID[protected] with your call centre which was attended by Mr Manish Pandey at1320 hrs on 20 Jun14. Mr Pandey informed me that he has checked and noted the problem and would inform the company about it, thereafter the the company representative would contact you and give you estimates. It has been a week since then and nobody has contacted us with the estimates. This has been the first time when I have been disappointed by the services of Sony India. I hope this is one of the abrasion and not a routine feature. I look forward to your urgent intervention and an early repair of the said LCD. Regards, Wing Commander A K Sharma mob-[protected], [protected]